How To Set Default Aspect Ratio in LG Smart TV To set the default aspect ratio, press the Home on your LG Smart TV remote to open the menu. Hi. This is not a defect with the TV. HD cable and satellite boxes usually have their own output format controls that will resolve most issues with regards to aspect ratio. While setting up your television and tweaking picture quality on-screen menu options to optimize viewing entertainment, you may stumble onto unresponsive feature or functionality as they show up “greyed out”. LG.com utilizes responsive design to provide a convenient experience that conforms to your devices screen size. As a result, real 4:3 programs appear with a black picture frame around them on an analog TV, because they are treated as being widescreen. I can't change the aspect ratio to avoid this issue and LG never provide a work around or any solution, they never answer. Turn … OLED65C9PLA Aspect Ratio Greyed Out for NETFLIX ... with my LG C9 while watching Netflix shows.. Me too, please help. Get your questions answered about product setup, use and care, repair and maintenance issues. If you're using Internet Explorer 9 or earlier, you will need to use an alternate browser such as Firefox or Chrome or upgrade to a newer version of internet Explorer (IE10 or greater). We apologize for this inconvenience. EienFr Junior Member Posts: 12 #1. Also: Country is set to Australia. Close out of WebOs and click on the settings gear. When the "picture size" menu is greyed out on your TV it implies that the cable being used with the content being displayed does not allow for the option you desire. Aspect ratio is then greyed out and not available. The reason being, peripheral connected to television is a personal computer. If adjusting the TV does not solve the issue, then the device setting is likely to be the cause. ASPECT RATIO: You have 2 things to check here: * Go to the Xbox dashboard under Video options * Make sure you tell the Xbox you have a 16:9 screen in HD * Save the settings. The actual device connected to the TV, may possibly have an adjustment for aspect ratio. I think I need to change something in VideoOSD.xml but don't know why. When I try to connect it to my HD monitor of resolution 1920 x 1080, I find that the windows, text and fonts are are massive and unpleasant. Some DVD disks may be formatted for 4:3 or 16:9 or other aspect ratios. There are no other options to adjust the aspect ratio when using this input. Your privacy is important. Because life waits for no one, at LG USA we create consumer electronics, appliances and mobile devices that are designed to help you connect with those who matter most. Aspect Ratio for DVD/Blu-ray Players etc. Select the cog icon (top right corner) to access the Settings. We use cookies to give you the best possible experience on our website. I recently change my 55" HDTV to a 70" 4k and I gave an issue with OSD which is crop (see attached pictures below). This is not a defect with the TV.Regarding cable or satellite service Most HD channels will fill the entire screen depending on how the program was filmed. Then, go to the Picture section > Aspect Ratio. Select the option that gives the desired result. (GMT -05:00, United States of America local time) For Windows Vista and later, see Scale my desktop - Windows. MAKE SURE APP HAS BEEN UPDATED TO VERY LATEST VERSION. To properly experience our LG.com website, you will need to use an alternate browser or upgrade to a newer version of internet Explorer (IE10 or greater). Get your questions answered about product setup, use and care,repair and maintenance issues. Menu option cannot be accessed or altered as it is greyed out on the on-screen menu. When Picture mode opens the Aspect Ratio Settings should be available. (GMT -05:00, United States of America local time) Press the Q.Menu button , on the remote control. If I turn the set off and back on it fixes the issue for a while. JavaScript appears to be disabled in your browser. In order to get the best possible experience from our website, please follow below instructions. The laptop has a resolution of 2880 by 1920. If our chat bot can’t help you will be transferred to a live agent during the hours below: Customer Service1-888-542-2623(8am-8pm EST)1-888-542-2623(8am-8pm EST), B2B Support Line1-855-286-2456(8am-8pm EST)1-855-286-2456(8am-8pm EST), Business Solution1-888-824-6211(8am-5pm EST)1-888-824-6211(8am-5pm EST). Overall, how satisfied were you with the usefulness of this information? Aspect ratio will suddenly lock on original. Incredible picture quality framed as a work of art, Measuring in at an awe-inspiring 88 inches, Find helpful information about your LG product, Copyright © 2009-2020 LG Electronics. EMAIL. For example, below screenshot shows REAL CINEMA option greyed out. The actual device connected to the TV, may possibly have an adjustment for aspect ratio. How To Set Default Aspect Ratio in LG Smart TV To set the default aspect ratio, press the Home on your LG Smart TV remote to open the menu. View and Download LG 55SM5KD-B user manual online. Aspect ratio is then greyed out and not available. Find helpful information about your LG product, Facebook Share from October 2011; to December 2012 ; last updated – posted 2012-Dec-14, 9:45 am AEST posted 2012-Dec-14, 9:45 am AEST User #459625 78 posts. I was disappointed with the product quality or performance. Greyed out option to change size of text, apps and other items Hi, I have just purchased a Asus Transformer Pro 3 with Windows 10 home. Select the input you use for the Xbox. In order to get the best possible experience from our website, please follow below instructions. Please enable JavaScript to ensure you get the most out of the LG site, products, and services. This is the normal Aspect Ratio. IT IS POSSIBLE THAT NOT ALL TV PICTURE SETTINGS BE SUPPORTED. It can't be changed. To properly experience our LG.com website, you will need to use an alternate browser or upgrade to a newer version of internet Explorer (IE10 or greater). 2018-05-25, 21:24 . The options available are described below. Netflix appears to override the aspect ratio I have set, switches it to "orginal" and greys out the possibility of changing it. (Look for a remote control button, or menu option labeled: Aspect, Ratio, or Format) An HD Cable or Satellite box should be connected with either HDMI or component cables in order to receive the best picture quality. If you want to connect to LG Corp., or other LG affiliates, please click. Whether that means cooking a nutritious, delicious meal for your family, staying connected on-the-go, sharing your favorite photos, watching a movie with your kids or creating a clean, comfortable place to celebrate the moments that matter, we'll be there for you every step of the way. 1-1. If you're using Internet Explorer 9 or earlier, you will need to use an alternate browser such as Firefox or Chrome or upgrade to a newer version of internet Explorer (IE10 or greater). Our new AI powered chat bot service is here to help 24/7 365 days a year. THIS IS NOT A PRODUCT DEFECT. LG TV Wrong Picture Size or Aspect Ratio. We can help. These are the names LG use for overscan settings. Why were you dissatisfied with the usefulness of this information? Click on it, then click on Aspect Ratio. Wide Fit & Screen Fit greyed out on Smart Tv by Aymeeh206 Aug 13, 2016 12:06PM PDT I had this same issue, so like everyone else I called Samsung & told them the problem.

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